Welcome to the Om Namasivaya Charitable Trust (ONSCT). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, safeguard, and share information when you visit our website, use our mobile application, or engage with our services, including our donation portal, digital library, and volunteer network.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us, participate in our activities (such as the Blood Bank or Temple Renovation drives), or make a donation.
The personal information that we collect depends on the context of your interactions with us and may include:
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Contact Information: Name, email address, phone number, and postal address.
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Financial and Tax Information: PAN card number and billing address (specifically required for processing donations and issuing tax exemption receipts).
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Communication Data: Information provided when you fill out our "Contact Us" or "Feedback & Complaints" forms.
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Service Preferences: Your interests regarding specific initiatives like Annadhanam, Child Education, or Volunteering.
2. How We Use Your Information
We use the information we collect or receive to further our charitable mission and ensure smooth operations. Specifically, we use your data to:
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Process Donations: To manage and securely process your contributions via our integrated payment gateways (e.g., Cashfree) and to issue accurate donation receipts.
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Communicate with You: To send administrative information, respond to your inquiries, address feedback, and send urgent grievance resolutions.
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Provide Alerts: To notify you via SMS, Email, or our internal Telegram alert system regarding upcoming spiritual events, mega blood donation camps, or emergency medical needs.
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Improve Our Services: To evaluate feedback ratings and improve our humanitarian initiatives and digital library offerings.
3. Sharing Your Information
We take your privacy seriously. We do not sell, rent, or trade your personal information to third parties. We only share information in the following situations:
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Service Providers: We share data with trusted third-party vendors, such as payment processors (e.g., Cashfree) and secure messaging platforms (e.g., Telegram API for internal admin alerts), strictly to facilitate our services.
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Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
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Protection of Rights: We may disclose information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving potential threats to the safety of any person.
4. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. All donation transactions are encrypted and processed through secure, RBI-compliant payment gateways. While we strive to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to access or store information. This helps us to improve website performance, understand user navigation through our Temple Route Maps, and enhance the overall user experience. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of certain website features.
6. Your Privacy Rights
Depending on applicable laws, you may have the right to:
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Review, update, or correct the personal information we have on file.
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Opt-out of receiving promotional communications or event updates at any time by contacting us directly.
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Request the deletion of your data, barring any data we are legally obligated to retain for tax and auditing purposes (such as donation ledgers).
7. Changes to This Privacy Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Effective Date" and will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
8. Contact Us
If you have questions or comments about this policy, or if you wish to report a grievance regarding the handling of your personal information, you may contact our administrative desk:
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Email: support@omnamasivaya.co.in
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Helpline: +91 83008 45263
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Address: Om Namasivaya Trust, Nagercoil, Kanyakumari, Tamil Nadu - 629301.
Disclaimer: This Privacy Policy template is designed to cover the specific functionalities of the ONSCT platform. It is always recommended to have any legal document reviewed by a qualified legal professional in India to ensure full compliance with the Digital Personal Data Protection Act (DPDP) and local NGO regulations.